Service User’s Guide Template


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This is an information pack for your service users which clearly explains the services, facilities and activities available. The Service User’s guide is provided in an “hotel style” with sample menus, local telephone numbers, complaints procedure, feedback forms, individual request forms – everything to explain what a service user should expect.

Service User’s Guide Template

Template Contents

Your Key Worker
What you can expect
Aims & Objectives
About your Accomodation
Services Provided
Sample Menu
Contact Numbers
Maintenance Requests
Meal Requests
Entertainment Activity Requests
How to Complain
Safeguarding Adults – Policy and Procedure
Safeguarding Telephone Numbers

Service User’s Guide Template

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